Evaluation of Table Reservation Systems for Restaurants

Online table reservation systems (ORS) can boost the demand for seats in a restaurant. Accordingly, they should consider using such systems. However, Kimes (2011) shows that implementing an unsuitable tool can result in a loss of time and money. There is a vast amount of different suppliers of ORS on the market. Resultantly, there is a demand for guidelines which help restaurants choosing the appropriate system. The aim of this research is to identify the needs of the restaurants in Switzerland andas well as to identify the most suitable online table reservation systems for the most common restaurants.

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